Privacy Policy

Effective Date: December 6, 2024

At Rati HVAC, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains the types of information we collect, how we use it, and how we protect it when you visit our website, ratihvac.com. By using our website and services, you consent to the practices described in this policy. Please read this policy carefully to understand how we handle your personal information.

1. Information We Collect

We collect two primary types of data from our website visitors and customers:

A. Personal Information
Personal information refers to any data that can be used to identify you directly or indirectly. We collect this information when you visit our website, make a purchase, subscribe to our newsletter, or contact us for customer support. The types of personal information we collect may include:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (credit card information)
  • IP address
  • Browser type and version
  • Device information

B. Non-Personal Information
We may also collect non-personal information related to your browsing behavior on our website. This includes:

  • Cookies: Small text files placed on your device to help us remember your preferences and enhance your browsing experience.
  • Analytics data: Information about your browsing activity, such as the pages you visit and how long you spend on our site, collected via tools like Google Analytics.
  • Location information: We may use location-based technologies to improve your experience and provide more relevant services.

2. How We Use Your Information

We use the information we collect from you for the following purposes:

  • To process orders: We use your personal details to fulfill your orders, including processing payments, shipping products, and communicating with you regarding your purchases.
  • Customer service: We use your contact information to provide customer support, respond to inquiries, and resolve any issues you may encounter with our products or services.
  • Marketing: With your consent, we may use your information to send you promotional emails, newsletters, and updates about new products, services, or offers. You can opt-out of marketing communications at any time.
  • Website improvement: We use non-personal data to analyze how users interact with our website, identify issues, and improve the user experience.
  • Legal obligations: We may use and disclose your information as necessary to comply with legal requirements, resolve disputes, or enforce our agreements.

3. Sharing Your Information

We respect your privacy and will not sell or rent your personal information to third parties. However, we may share your information in the following cases:

  • Service providers: We may share your information with trusted third-party service providers (such as payment processors, shipping companies, and email marketing platforms) to perform services on our behalf. These providers are obligated to maintain the confidentiality of your information and only use it for the purposes for which it was shared.
  • Business transfers: In the event of a business merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
  • Legal compliance: We may disclose your information if required to do so by law or in response to a valid legal request (such as a subpoena or court order).

4. Data Security

We use industry-standard security measures to protect the personal information we collect. This includes encryption, secure payment processing, and access controls to prevent unauthorized access. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

5. Your Rights

As a customer, you have the right to:

  • Access your personal information: You can request a copy of the personal information we hold about you.
  • Correct or update your information: If your information is inaccurate or incomplete, you can request that we correct or update it.
  • Delete your information: You may request the deletion of your personal data, subject to certain legal or contractual obligations.
  • Opt-out of marketing communications: You can unsubscribe from our marketing emails by clicking the “unsubscribe” link at the bottom of our emails or contacting us directly.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies (such as web beacons and pixels) to collect information about your online activities. Cookies help us personalize your experience on our website and analyze usage patterns. You can control cookie settings through your browser, but disabling cookies may affect the functionality of our website.

7. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights regarding your personal information, please contact us at: