Sales Policy

Effective Date: December 6, 2024

At Rati HVAC, we are dedicated to providing our customers with high-quality HVAC products and services. By placing an order on our website, ratihvac.com, you agree to the terms outlined in this Sales Policy. Please review the following information carefully before making a purchase.

1. Product Availability

We make every effort to ensure that the products listed on our website are available. However, product availability is subject to change without prior notice. If an item you ordered becomes unavailable or is out of stock, we will notify you immediately and offer a solution, including either a backorder option, an alternative product, or a full refund.

2. Pricing and Payment

  • Pricing: All prices listed on our website are in U.S. dollars and are subject to change without notice. The price shown at the time of purchase will be the final price for that order.

  • Payment Methods: We accept various payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and PayPal. Payments will be processed immediately upon placing your order.

  • Taxes: Sales tax may be applied to your purchase depending on your location and applicable state law.

3. Shipping and Delivery

  • Shipping Times: We aim to process and ship all orders within 1-3 business days. Delivery times will vary based on the shipping method selected and your location. Estimated delivery times will be provided at checkout.

  • Shipping Charges: Shipping charges will be calculated at checkout and are based on the weight of the items and the delivery location.

  • International Shipping: At this time, we only ship within the United States. We do not offer international shipping.

4. Order Changes and Cancellations

Once an order is placed, it is processed quickly to ensure timely delivery. If you need to make any changes or cancel your order, please contact us immediately. If your order has already been processed or shipped, we may not be able to make changes.

5. Returns and Refunds

Please refer to our Refund and Returns Policy for information regarding returns and refunds. All returns must comply with the terms outlined in that policy.

6. Customer Support

If you have any questions or concerns about your order, please contact our customer support team:

  • Email: [email protected]
  • Phone: (630) 896-6093
  • Address: 100 Buell Ct, Aurora, Illinois 60506