Refund and Returns Policy

Effective Date: December 6, 2024

At Rati HVAC, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we offer a hassle-free return and refund process. Please review the following Refund and Returns Policy to understand the terms and conditions that apply to your purchase.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Timeframe: Returns must be initiated within 30 days from the date of purchase.
  • Condition of Products: The product must be in its original, unused condition, including all packaging, manuals, and accessories. Items that have been installed, used, or altered in any way are not eligible for return.
  • Proof of Purchase: A valid receipt or order confirmation is required to process the return.

2. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Custom or personalized items
  • Products that have been installed or used
  • Items marked as “final sale” or “non-returnable” on the product page

3. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email at [email protected] or call us at (630) 896-6093 to request a return authorization.
  2. Return Authorization: We will provide you with a return authorization number and instructions on how to return the item.
  3. Shipping: You are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure the item reaches us.
  4. Inspection and Processing: Once we receive the returned item, we will inspect it and process your refund. If the item meets our return conditions, we will issue a full refund to your original payment method.

4. Refunds

Refunds will be processed within 7-10 business days after the returned item has been inspected and approved. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable, except in cases of defective or incorrect items.

5. Exchanges

If you wish to exchange an item for a different product, please return the original item and place a new order for the replacement item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund at no additional cost to you. Please provide photos or a description of the damage to assist us in processing the claim.

7. Contact Us

For any questions or concerns regarding our Refund and Returns Policy, please contact us at: